Customer Service

Privacy Policy

Zap Enterprises, Inc. knows that you care how information about you is used 
and shared, and we appreciate your trust that we will do so carefully and 
sensibly. This notice describes our privacy policy. By visiting 
www.zap-enterprises.com, you are accepting the practices described in this 
Privacy Policy.


This privacy policy discloses the privacy practices for 
www.zap-enterprises.com.This privacy notice applies solely to information 
collected by this web site. It will notify you of the following:

  1.. What personally identifiable information is collected from you through 
the web site, how it is used and with whom it may be shared?
  2.. What choices are available to you regarding the use of your data?
  3.. The security procedures in place to protect the misuse of your 
information?
  4.. How you can correct any inaccuracies in the information?

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only 
have access to/collect information that you voluntarily give us via email or 
other direct contact from you. We will not sell or rent this information to 
anyone.

We will use your information to respond to you, regarding the reason you 
contacted us. We will not share your information with any third party 
outside of our organization, other than as necessary to fulfill your 
request, e.g. to ship an order.

We request information from you on our order form. To buy from us, you must 
provide contact information (like name and shipping address) and financial 
information (like credit card number, expiration date). This information is 
used for billing purposes and to fill your orders. If we have trouble 
processing an order, we'll use this information to contact you.

Unless you ask us not to, we may contact you via email in the future to tell 
you about specials, new products or services, or changes to this privacy 
policy.

Access and Control over Your Information

 
You may opt out of any future contacts from us at any time. You can do the 
following at any time by contacting us via the email address or phone number 
given on our website:

  a.. See what data we have about you, if any.
  b.. Change/correct any data we have about you.
  c.. Have us delete any data we have about you.
  d.. Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive 
information via the website, your information is protected both online and 
offline.

Wherever we collect sensitive information (such as credit card data), that 
information is encrypted and transmitted to us in a secure way. You can 
verify this by looking for a closed lock icon at the bottom of your web 
browser, or looking for "https" at the beginning of the address of the web 
page.

While we use encryption to protect sensitive information transmitted online, 
we also protect your information offline. Only employees who need the 
information to perform a specific job (for example, billing or customer 
service) are granted access to personally identifiable information. The 
computers/servers in which we store personally identifiable information are 
kept in a secure environment.

If you feel that we are not abiding by this privacy policy, contact us 
immediately via telephone at 585-746-1229 or E-Mail us at 
sales@zap-enterprises.com



Return Policy

All sales on www.zap-enterprises.com are final with the following 
exceptions:

-          Defective or damaged products
Contact us directly at 585-746-1229 or email us at sale@zap-enterprises.com 
to initiate a return in this instance.  All defect and damage claims must be 
made within 14 days of delivery.

If damaged upon arrival, you have the right to refuse the order.  Call Zap 
Enterprises, Inc. Customer Service at 585-746-1229  between the hours of 
8AM – 6PM EST Monday through Friday to report product damaged upon delivery.

FREIGHT ORDERS MUST BE INSPECTED BEFORE RECEIVING ANY PRODUCTS SHIPPED ON 
COMMON CARRIERS.  CLAIMS *WILL NOT* BE PAID IF FREIGHT BILL IS SIGNED AS 
RECEIVED IN GOOD CONDITION.

-          Shipper error
If an error has been made in shipping and you have received the incorrect 
product(s), please call 585-746-1229 to initiate a claim.  All errors and 
shortage claims must be made within 14 days of delivery.

*A COPY OF THE PACKING SLIP OR THE CUSTOMER RECIEPT MUST ACCOMPANY ANY AND 
ALL RETURNS*

*NO RETURNS WILL BE ACCEPTED WITHOUT THESE DOCUMENTS *

Refunds will be issued in the original form of payment within 5 - 7 business 
days of receiving the returned item(s) at our warehouse.

Ship all authorized returns to the following address:

Dr. Shrink, Inc./Zap Enterprises Inc.
Return Department
315 Washington Street
Manistee, MI  49660

For any questions regarding any of our policies, please feel free to call 
585-259-5614or e-mail us at sales@zap-enterprises.com.


Cancellation Policy

Most orders you place with Zap Enterprises, Inc. enter the shipping process 
fast so we can get your items to you as soon as possible.

-          If your order hasn’t shipped: You can cancel the order by 
contacting Zap Enterprises, Inc. Customer Service at 585-746-1229 8AM – 6PM 
EST Monday through Friday for information on cancelling orders.

-          If your order has already shipped:  Since orders in the shipping 
process cannot be modified, you’ll need to refuse delivery and contact Zap 
Enterprises, Inc. Customer Service at 585-746-1229 8AM – 6PM EST Monday 
through Friday.  You will be responsible for all associated shipping 
charges.

Refunds will be issued in the original form of payment within 5 - 7 business 
days of receiving the returned item(s) at our warehouse.

For any questions regarding any of our policies, please feel free to call 
585-746-1229 or e-mail us at sales@zap-enterprises.com